Monitor PagerDuty with PULSX

Why Monitor PagerDuty?

Monitor PagerDuty webhook endpoints and incident management integrations. When your PagerDuty integration goes down, it can affect your entire application. Proactive monitoring helps you catch issues before they impact your users.

Key Endpoints to Monitor

Based on typical PagerDuty integrations, here are the most important endpoints to monitor:

• /api/webhooks/pagerduty
• /api/incidents/acknowledge

Your specific endpoints may vary depending on how you've integrated PagerDuty with your application.

Monitoring Best Practices

Follow these tips to get the most out of your PagerDuty monitoring:

• Monitor incoming webhook endpoints from PagerDuty
• Track incident acknowledgment endpoints
• Check PagerDuty event ingestion endpoints
• Monitor on-call schedule integration endpoints
• Set up alerts for incident status page updates

Setting Up Monitoring in PULSX

Getting started with PagerDuty monitoring in PULSX is straightforward:

1. Add a new HTTP monitor - Enter your PagerDuty endpoint URL
2. Configure check interval - We recommend 60-second checks for critical endpoints
3. Set expected response codes - Usually 200-299 for healthy endpoints
4. Configure alerts - Set up email, Slack, or webhook notifications
5. Add to status page - Optionally include in your public status page

Alert Configuration

For PagerDuty integrations, we recommend:

• 60-second check intervals - Catch issues quickly
• Alert after 2 consecutive failures - Reduce false positives
• Multi-region monitoring - Distinguish between your issues and PagerDuty's issues
• SSL certificate monitoring - Get alerts before certificates expire

Troubleshooting Common Issues

If you're seeing alerts for your PagerDuty integration:

• Check PagerDuty's status page - The issue may be on their end
• Verify your credentials - API keys or OAuth tokens may have expired
• Check rate limits - You may be hitting PagerDuty's rate limits
• Review webhook configuration - Ensure endpoints are correctly configured in PagerDuty