Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account Information: Email address and password when you register
• Monitor Data: URLs and endpoints you configure for monitoring
• Usage Data: How you interact with our dashboard and features
• Payment Information: Processed securely by Stripe; we don't store card details

We use the information we collect to:

• Provide, maintain, and improve our uptime monitoring services
• Send you alerts and notifications about your monitors
• Process your payments and manage your subscription
• Respond to your comments, questions, and support requests
• Send you technical notices, security alerts, and administrative messages

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With vendors who assist in operating our service (e.g., Stripe for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement appropriate technical and organizational measures to protect your personal information. This includes:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

We retain your personal information for as long as your account is active or as needed to provide you services. Monitor heartbeat data is retained for 90 days. You can request deletion of your account and associated data at any time by contacting us.

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Export your data in a portable format

To exercise these rights, please contact us at support@pulsx.net.

We use essential cookies to maintain your session and remember your preferences. We do not use advertising or tracking cookies. For more information, see our Cookie Policy.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at support@pulsx.net.