Panic is the result of unpreparedness. An incident response playbook is a set of pre-agreed rules that kick in when an alert fires.

Phase 1: Triage

The first responder's only job is to confirm the issue and assess severity. Is this a SEV-1 (Wake everyone up) or a SEV-3 (Fix it tomorrow)?

Phase 2: Assemble

Get the right people in the room (or Zoom). Establish a clear Incident Commander. Everyone else follows their lead.

Phase 3: Communicate

Update the status page within 15 minutes. Even "We are investigating reports of X" is better than silence. Silence creates conspiracy theories.

Phase 4: Mitigate (Not Fix)

Focus on stopping the bleeding. If a bad deploy caused it, rollback. Don't try to "fix forward" unless it's the only option. Restore service first, diagnose root cause later.

Panic is the result of unpreparedness. An incident response playbook is a set of pre-agreed rules that kick in when an alert fires.

Phase 1: Triage

The first responder's only job is to confirm the issue and assess severity. Is this a SEV-1 (Wake everyone up) or a SEV-3 (Fix it tomorrow)?

Phase 2: Assemble

Get the right people in the room (or Zoom). Establish a clear Incident Commander. Everyone else follows their lead.

Phase 3: Communicate

Update the status page within 15 minutes. Even "We are investigating reports of X" is better than silence. Silence creates conspiracy theories.

Phase 4: Mitigate (Not Fix)

Focus on stopping the bleeding. If a bad deploy caused it, rollback. Don't try to "fix forward" unless it's the only option. Restore service first, diagnose root cause later.

Building an Incident Response Playbook

Phase 1: Triage

Phase 2: Assemble

Phase 3: Communicate

Phase 4: Mitigate (Not Fix)

Start monitoring today

Building an Incident Response Playbook

Phase 1: Triage

Phase 2: Assemble

Phase 3: Communicate

Phase 4: Mitigate (Not Fix)

Start monitoring today